Customer Testimonials
Excellent customer service. Staff are very helpful and friendly. Definitely recommend this place. I been going there for four years and I never had any issues.
Fantastic service and very friendly and helpful staff! Strongly recommend it to everyone! One of the best Toyota dealerships I have ever visited! Definitely coming back!
Service experience was great, Jorge was punctual and transparent on the services and must have
He was very nice and New me from the last time and remember me. And very good service
They where very very professional, and the communication was 100%, and also good in time, management
The way y’all took care of my mother’s car was fast and great job they were so respectful and kind to my mother and myself thank you very much for the hospitality well served
Professional courteous and knowledgeable representatives. Explains the features of the automobile so that you understand.
Great employees. Ready to assist any way they can. Very knowledgeable about their work. That why I’ve been bringing my car to them for years
The service team has a successful and disciplined understanding of working in producing quick solutions and completing transactions. I would like to thank Jorge, Isaac, Keith and all other team members for their interest in following up and solving any issue.
Awesome, Transparent, fast and great staff. I’d choose this dealership any time because they are the best.
They provide fast and effecient service would highly reccomend to others. Many open service dates availible
Highly recommend their mechanics and customer service skills . They are highly knowledgeable about what they do well and are willing to help and advise on the process of getting your job done. They are the BEST
I’ve been coming to this location for about 10 years now. I always receive excellent customer service. My service advisor Jorge is the best.
They treat their customers very nice. Good customer service their service is so perfect and the teller was nice
All service advisors are hard working & always taking care of the customer whenever anyone needs help
I would highly recommend Certified Toyota Capital Plaza Group 1 Service Department for your car repair needs. I have had my cars serviced there for many years and always received excellent service. The team members are very professional, knowledgeable, and friendly. On my recent visit, Isaac, service representative, was exceptionally helpful. Thank you, Isaac
The service at the front desk was very good and the waiting room was perfect.
Very courteous and professional. Isaac was awesome to work with. His patience and expertise ensured I was well taken care of when I brought my car in for service. Thank you Isaac
Great customer service and friendly staff with excellent communication skills. The repairs and services are finished within a reasonable timeframe. Would recommend to anyone that owns a Toyota.
Top notch services. Good costumer care and friendly atmosphere. Service was prompt. Comfortable waiting lounge
Jorge is absolutely amazing! Top notch customer service! Always addresses all my concerns and makes the entire process so smooth. Whenever I have to bring my car in for service, I’m at ease because I know he will make sure everything is taken care of.
This dealership was very attentive, cooperative, and responsive to all of my car needs. They serviced my car in record time!
Service delivery was awesome and timely . Purpose of visit was met and the staff were able to help me with my request
Great service and rate. I would recommend this place at all times especially for detail inspection.
My service experience was excellent. Jesse Champ kept me informed every step of the way and explained the details for recommended service and maintenance. I trust the technicians and service staff with my Toyota Avalon and will definitely be a loyal customer. Many Thanks!
Great customer service. My car was serviced in a timely manner, with an experienced service advisor. He went above and beyond to put a smile on my face.
Quick reception promptly attended to. The service was done within a short time, excellently done
Service at this dealership is very excellent. Each service rep does a great job of advising customers. Keith was my advisor for this visit and he did a great job.
Toyota at Capitol Plaza is good, they good care of there customers. The service writers are very helpful friendly and nice.
The entire team: Brian in sales, Terrell in management, and Ramesh in Finance was fantastic: candid, low-pressure, and helpful. A pleasure to work with them.
Excelente servicio, precios axcesibles, realizan el trabajo en el tiempo sugerido, siempre me siento segura llevando a mis carros al dealer para esten en perfectas condiciones.
I always Schedule my appointments with service representative Jorge. I know he will get the job done with great detail. Thanks 👍🏾
The service representative provided an explanation of the service being performed and suggested other services that will keep the vehicle operating well.
Mr Herrara is a knowledgeable service advisor. He answered all of my questions very well.
They very helpfully, service writer very nice and helpfully, , and Tech very good, I will came back for Sevice
All staff were polite and helpful. Keith Yates, who assisted me personally took time to explain the process and outcome of my car inspection. The facility, including the restroom was spotless.
Everything was good and the guy let me know what’s the time wait for the car
The customer service representative was knowledgeable. He was patient and explained every step, ensuring I understood the process.
The staffs at the front desk are very helpful, professional and they listen to you. My car toyota Rav4 2019 was serviced the same day I left and it up running nicely. Great dealership.
Suspicious …repair estimate errors, 10-point inspection omissions, costly repair found after service during their test drive despite an extensive diagnostic procedure!
Good work no complaints. Works fast and explain everything. Makes it easy to understand everything.
Excelente #1 muy recomendable Excelente atensiòn , muy satisfecha Muy contenta con el trabajo siempre que voy
Very good they understand mi problem in my car thank you very much. Best service
The service was great. I recieved an oil change in a timely manner. I was notified via text messaging and a phone call for updates.
Always had great experience with service, timeliness, friendliness, and a price that can't be beat.
Got good feedback on things going on about my car. Was able to get in without an appointment.
My service rep, Jorge, provided great customer service. He was professional and returned my calls within a reasonable time. He also kept me updated regarding the status of my vehicle. It's good to have a rep that takes time to fully answer questions
Isaac is well experience swrvjce advisor who understands everything i explained to him..it was done in timely manner without any delay.i will recommend him to any customer.
S M I L I N G and H E L P F U L
Great service and great price,and timely completion of work. Will continue to have my car serviced here.
Very pleased with service department. Very polite, knowledge, timely courteous. Received car back same day
Always satisfied when coming to this dealership. The service was neat and the agents helped on every step of the process.
The front desk service advisor, Keith Yates, was very pleasant and friendly in the discharge of his duties.
The attendance was great and professional.The work was great. Keep the good job. Thanks
You guys are wonderful and amazing. I will not hesitate to recommend you any other person
Reasonable service and labor cost. Took longer than promised. Overall good customer service. Recommend this dealership for tires and brakes job.
Disappointed with some associates at this dealership whom seems to me that they are not doing their job right..
This was my first visit to this dealership and I'll definitely return. Jesse was great!!!
Booking an appointment is easy, and their service team is excellent at what they do.
Loved the courteous personal and professional manner in which my services were rendered. Always a great pleasure doing business with Toyota!
Very professional and friendly, Mr Keith was very helpful and respectful, thank again toyota for the great services.
Good service and really honest, about what the car needs. Thank you Toyota and your team!
I use this dealership to get my car serviced. They are reliable, quick and use Toyota parts.
Very nice and professional. The place felt welcoming and the dealership had my vehicle ready in a timely manner but this can vary for everyone.
Coupons for customers commendable, but wait time for servicing should be shortened. Dealership should also lower the cost of major maintenance costs like break pads and other breakworks, wheel alignment and balancing and remove shop charges.
It was very clean. Service personel was friendly. Car was serviced promptly and returned close to it's estimated time frame.
I love their services. They are patient nice and very professional towards the customers, great.
The dealership is my home dealership and they're very fantastic people there I appreciate your accommodation and excellent customer service they always accompany me and make sure that my needs are met I would recommend anybody to this dealership
It was a very good experience. I was there with my brother and we were recieved lovingly and treated with so much love and respect. Mr Alex and Mr Jacobs treated us well and made sure to answer all our worries and questions.
My service representative, Isaac was very professional, courteous, pleasant, and kind. He kept me informed about every aspect of my services and repairs needed. I felt like a valued customer!
Keith was kind, attentive, and knowledgeable. Hey worked with me when we realized I count get the car later that day. When I had questions about the with done, he responded promptly and explained everything I was concerned about.
It was very good job. Keith was excellent That was the guy that fixed my car.Thank you again buddy
I have not purchased a vehicle here so I cannot speak on the sales department. However, I moved to the area and now get my vehicle serviced here. It's not bad, but it's also not great and I'm tempted to drive much further back to the dealership where I was going before. They definitely don't go above and beyond like my other dealership. You would think for a regular oil change and if I pay extra to get the tires rotated, there should be a courtesy to at least ensure to check the tire pressure and ... Read More DealerRater - Jan 21, 2026
The gentleman called Isaac is astronomical. He did a fantastic job. Because of him, I will now be coming to this dealership for services and repairs. He was on top of his game, calling insurance company to arrange payment and services. Mr Isaac did so well that even the insurance adjuster praised him before me. MR ISAAC IS A GOOD MAN.
This guys are awesome, anybody here is so kind and informative about everything you need to knowThese guys are incredible! Everyone here is incredibly kind and knowledgeable about everything you need to know. As a loyal client, I don’t recall the exact amount I spent, but the exceptional treatment I received as a customer was truly memorable.
The initial advisor was kind but unfortunately their lack of communication and management made for a terrible experience. From checking in to the check out there was no communication regarding the status of my vehicle unless I engaged to included not discussing delays after being recommend services that were running behind. It’s unfortunate due to this being close to my house and was hoping to make this my new dealership to get serviced.
Had a great experience with Toyota. They were honest about the cost over the phone and didn't pressure me into extra packages that I didn't need. Drove off the lot same-day. Helpful and professional.
Excellent customer service and professionalism they provided me to include providing me options for work that needs to be done on my car
My experience at Toyota was great. Everyone was friendly and professional. I appreciate the excellent customer service and would definitely recommend them to my friends and family.
Excellent place for auto servicing and very professional service and customer service. Keith is very professional and helpful. He keeps me informed about the process and called when service was completed.
Great speedy service every time I visit. Everyone I interacted with was super friendly and helpful.
A great dealer service center that I use frequently. Transparent and fair prices and great customer service.
The service technician, Isaac was professional, informative and help me with understanding the service needs of my car. Plan to return. For my service needs.
I initially came to the service department for a drivability issue on my 2014 Toyota Highlander. Check in went smooth with the service writer, but the service department totally botched the repairs. My final bill was over $8k and the vehicle still isn’t right. Not only did I have to come back 4 times for the service mgr and GM to get involved, but none of their promises of getting my car fixed properly were honored. Not only did the GM and service manager ensure me that some 23 year tenured master certified technician would be overseeing the project in f my ... Read More DealerRater - Dec 10, 2025
As far as Toyota dealerships go, this is the better one for the DMV metropolitan area. Keith was great!
Jorge was very kind and made the process easy. Gave great customer service!!! Thank you
Be straight forward with your words 1. Vehicle will be finish at! 2. It will cost —— Stop 🛑 scaming
Very good service and good customer service and convenient location would recommend to family and friend
Very prompt. and the waite time was ok ..I was satisfied for the serviced rendered
Great service Great service Communication Communication Help Nice Great Good My advice Isaac was very helpful
Oscar was very very helpful, his service was the best. I really appreciate him, Oscar was nice very patient very understanding and he was always there for us when we needed it providing uber to take me and come pick me up from my appt.
Welcoming and good customer services. They have a great communication skills with their customers. Great
They had the vehicle we wanted. After driving 2 1/2 hrs with payment in hand, it took over 3 hours to complete the transaction. That was frustrating!
Mr. Yates provided thorough and fair explanation of services. I recieved a video of my service with explanation from my mechanic. It was great
Service is always professional — courteous, on-time, and ever ready to explain, answer my questions work with me in keeping to what I can afford.
The process was easy to navigate and it was successful at the end of transaction I was so excited but insurance and policy I am struggling to negotiate and fulfill at my I was given a temporary one which is to be due by December. Thanks to all team members who aided me that day.
Very patient, I have been using them for about 6yrs now and Idris is superb Crystal is a sweetheart. Thank you
The service person, Oscar was very professional. Before leaving Oscar came to my car and showed me about eco, normal and sport. No one has ever explained this to me. It was very informative and helpful to me. After Oscar explained the modes, I tried doing what he told me on the way home and it worked. I was very happy about this. Oscar has a good personality and I believe he is a people person I hope I said his name correctly.
They have good services and good costumer services the personal it is good and take are
I can't write about the entire dealership, but Mr. Keith in Customer services is the best Ambassador for this Dealership. He is Professional, has product knowledge, very courteous, very polished and POLITE. I am going to buy my WIFE a new Toyota Suv because of his Customer service skills.
